Customer Services Orientation

• A desire to help or serve others, to meet their needs. It means focusing one’s efforts and discovering and meeting the customer or client’s needs. The customer may be an “actual customer” or “end-user” within the same unit or organization.

• tasks personal responsibility to provide services for example by making one self fully available or easily accessible to the customer(s) when dealing with a difficult situation. Corrects customer services problem(s) promptly and taking extra effort to do so.

• knowing who the customer is and what they expect. Anticipating and responding to customer needs and requests. Seeking the  customer’s point of view and developing solutions for customer concerns or problems.